Capture the issue
Choose a ticket type and record the issue. Add affected assets and multiple optional affected services to describe the scope.
Service Desk & Asset-Linked Ticket Management
Connect support work to the assets it affects.
Give your team one place to record incidents, service requests, problems and changes. Keep affected assets, multiple affected services and ticket evidence together so the next person can understand the issue.
Keep the context
Keep ticket updates and attachments with the service record. Service Desk evidence stays with the ticket rather than automatically appearing in asset Document Storage & Recovery.
Configure email intake
Connect a supported mailbox to create tickets from incoming email. Provider credentials, authentication and mailbox configuration are required before intake can run.
GET STARTED
A practical workflow
- Choose DAP Pro or DAP Enterprise and assign the team’s roles.
- Create a ticket with its type, affected assets and services.
- Record progress and supporting evidence in the ticket.
- Configure and test your mailbox if email intake is needed.
Microsoft 365 and OAuth-only mailbox connections require provider setup. External ITSM connectors need separate credentials and configuration; a catalogue listing does not mean a connector is active.