ESTROME DAP LEGAL

Refund Policy

This policy applies to payments made directly to Estrome for DAP subscriptions. It does not limit rights that cannot be excluded under applicable law.

1. Eligible Refund Cases

• Duplicate payment for the same subscription period.
• Payment captured but no workspace or entitlement is provisioned, where Estrome cannot correct the issue within a reasonable period.
• An incorrect amount charged because of a verified Estrome billing error.
• Another refund required by applicable law or expressly approved in writing.

2. Normally Non-Refundable

Fees are normally non-refundable once the workspace has been activated or the paid period has begun, including for partial use, unused time, change of mind, reduced usage, failure to cancel before renewal, or issues caused by Customer configuration or third-party systems outside Estrome’s control.

3. Request Window And Information

Submit a request promptly, preferably within seven days of the payment, to info@estrome.com from the registered billing email. Include the company name, invoice or payment reference, date, amount and reason. Do not email card, bank password or OTP details.

4. Review And Processing

Estrome will verify the payment, service activation and usage records. Approved refunds are returned through the original payment method where possible. Estrome will initiate an approved refund promptly; the time for it to appear depends on the payment provider and receiving bank.

5. Cancellation Is Separate

A refund request does not automatically cancel renewal, and a cancellation does not automatically create a refund. Customers should request both where both are intended.

6. Chargebacks

Please contact Estrome first so genuine duplicate or technical errors can be investigated. Fraudulent or abusive chargebacks may lead to suspension while the payment dispute is reviewed.