ESTROME DAP LEGAL
Subscription, Renewal and Cancellation Terms
These terms supplement the DAP Terms of Service and apply to paid monthly and annual subscriptions.
1. Plans And Pricing
The checkout page identifies the selected edition, billing period, included limits, price, applicable taxes and total payable amount. Only server-confirmed catalogue prices apply. Features and usage limits differ by plan.
15-day Free Trial And Annual Offer
New trial workspaces receive 15 days of access. Existing recorded trial deadlines remain unchanged.
All plans—DAP Smart, DAP, DAP Pro and Enterprise—offer a 15-day free trial starting when the workspace is created. No payment is required and no automatic charge occurs at expiry. Trial access ends after 15 days; contact info@estrome.com to arrange a paid subscription. Selecting annual billing does not extend the trial. Enterprise asset and management-user capacity is tailored to customer requirements and agreed with Estrome. Custom paid capacity and optional dedicated Support with an Asset Support technician are agreed by quote.
Annual subscriptions provide 12 months of access for the price of 10 months: DAP Smart ₹14,990, DAP ₹39,990 and DAP Pro ₹79,990, excluding GST. Enterprise annual pricing is quoted on the same 10-month basis. The annual offer is separate from the free trial.
2. Start Of Paid Subscription
A subscription starts only after Estrome verifies the payment event with its payment provider. A browser success message, pending bank authorisation or unverified callback does not activate a workspace.
3. Renewal
If recurring billing is expressly enabled and authorised, the subscription renews for the same billing period at the then-disclosed price unless cancelled before the renewal date. If recurring billing is not enabled, Estrome will issue a renewal notice or payment request and service may expire if unpaid.
4. Price Or Plan Changes
Price changes apply from a future renewal and will be communicated before charge. Plan upgrades may take effect immediately with the displayed adjustment. Downgrades generally take effect at renewal and may reduce limits or features.
5. Cancellation
The Customer may request cancellation from its administrator account or through info@estrome.com. Cancellation stops future renewal; it does not normally reverse the current paid term. Access continues until the paid period ends unless the account is suspended for breach or security reasons.
6. Failed Payment And Past Due Status
Monthly and annual subscriptions receive 7 days of grace after the recorded service period ends. Renewal reminders are sent at expiry and on days 1, 3 and 6 of grace. If renewal is not recorded by the grace deadline, the subscription is automatically canceled and workspace access suspended. Company sessions are revoked; company records and invoices are retained. Payment collection remains disabled in test mode.
7. Taxes And Invoices
Prices exclude GST unless checkout states otherwise. The Customer must provide accurate legal and tax details. A payment confirmation and applicable tax invoice will be issued to the registered billing email after verified payment.
8. Data Retention After Renewal Suspension
If a subscription is not renewed and activated by the end of the 7-day grace period, company operational data is retained for six calendar months from the date workspace access is suspended for non-renewal. This recovery period covers asset, document, location, vendor, repair and saved report records. Suspension does not immediately delete these records.
If renewal is verified and activated within those six months, access is restored and the retained company data remains available under the renewed subscription. During the grace period, the Company Admin can request renewal from the Subscription page. After suspension, an authorised Company Admin or Asset Manager must email info@estrome.com from their registered authorised email address to request renewal and access restoration. The DAP owner verifies that request and can issue a renewal payment link for the same plan and billing interval the company was using. Access is restored only after renewal is verified and activated. While payment collection remains in test mode, this link provides a renewal review and does not collect money.
If renewal has not been activated by the end of the six-month recovery period, company operational data is scheduled for permanent deletion. Advance deletion notices will be sent to the registered Company Admin and billing email. Renewal requests alone do not stop the retention deadline; renewal must be verified and activated. Recovery cannot be guaranteed after deletion.
Subscription invoices, payment references and records required for tax, audit, security, dispute resolution or other legal obligations follow separate retention requirements. Backup copies expire through controlled retention cycles and are not an extension of the recovery period.
9. Contact
Billing, renewal and cancellation requests should be sent from the registered administrator or billing email to info@estrome.com.